FAQ

Frequently Asked Questions

What do I do if my firework is a dud?


Your purchase is safe with No-Dud Guarantee! All Kent Fireworks products feature our renowned "No-Dud" guarantee! In the rare event of a non-performing item, your item can be returned for a full replacement, an item of equal value, or refund.




What are your payment options?


We use Square Point of Sale to process all transactions. Square works with any US-issued magstripe or chip cards bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo. The following card types are accepted: Credit Corporate Debit (processed like credit) Prepaid We also accept Cash payments. You can even order online and pay with cash at pickup.




What are the shipping options?


We only offer order online, pick up at stand. Once you complete your online order, you will receive a confirmation email. Then once your order has been fufilled you will receive an email telling you that "your order is now ready for pickup." Please wait until you receive the 2nd email before arriving at the stand for pickup. Our stand is located at 4503 S. 49th W. Ave. Tulsa, OK.




How do I contact you if my question is not answered here?


You can use the questions option on the home page or email us directly at info@kentfireworks.com. We will try to respond to you within 24 hours.




What does Pickup cost?


Nothing! It's a free for all of our customers.




How will I know that my order is ready?


We'll send you a confirmation email. Please wait until you receive this email to pick up your items. We do our best to fill each order within 4 hours but the closer it gets to the holiday the slower our response time will be. However, all orders will be filled within 24 hours.




What do I need to pick up my order?


You'll need your order number and a current government-issued photo ID.




Details on pricing and Pickup orders


While Kent Fireworks strives to provide accurate product and pricing information, pricing, pictorial or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Kent Fireworks shall have the right, at its sole discretion, to either refuse or cancel any orders placed for that item or contact you for notification and instructions on such cancellation. Without limitation to said terms above, Kent Fireworks does not represent that each item on this website is accurate in regard to pricing and product information and disclaims any libility as to such accuracy.